Chip Tuning FAQs

The benifets of choosing Torque Performance over anyone else

We differentiate ourselves from our competition through our investment of hundreds of thousands of dollars over the years to keep up with the latest technology and built our own dynamometer (rolling road)  tuning centre with the very best equipment available. We write our own software, write our own tune-maps and extensively test every vehicle that comes through our doors as if it were our own. All of our technicians are fully qualified and our premises is fully insured.

We also understand the science behind tuning a car. The few companies in NZ that still tune vehicles in house are fairly new. These days commercial software packages read the vehicle ECU's code so the tuner doesn't have to, this means they only need to learn the basics of tuning a car. When we began tuning in 1986 these software packages were unavailable and we were limited to DOS based systems using HEX editors, because of this, we had to have first-hand understanding of what the code means in a vehicles ECU. We have also found that even the latest commercially available software suites still have bugs and limitations to what they can and cant do and for many cars we have needed to call upon our past experiences and techniques to compensate for these downfalls.

At Torque Performance, we pride ourselves on our knowledge, experience and reputation. We guarantee safety in our product and service, and put customer satisfaction ahead of everything else. 

Why remap my vehicle?

From the factory, your vehicle's computer is calibrated to for the masses, designed with the average driver in mind, not the performance enthusiast. Most Euro cars are also down tuned to fit within certain power and emission standards in their local and export markets to meet certain registration classifications. This not only leaves valuable horsepower & torque hidden inside your vehicle, but it  also makes for a mediocre driving experience. 

Here at Torque Performance we can unlock your vehicles hidden performance potential by re-calibrating your vehicles computer for maximum horsepower & torque, increased throttle response, & even in some cases improved fuel mileage.

How is the process performed?

Description of the Chip Tuning + option:

  1. Firstly we discuss with the customer the tuning options that suit their vehicle and offer our professional advice and suggestions. Once we have done this we do a diagnostic test of the vehicles computer systems to ensure that everything is in good working order, any faults found will be dealt with at this stage before any tuning is carried out.

  2. The next stage of a re-map is to read the information held by the ECU (via the vehicles diagnostic port) and make an identical copy.

  3. We then install the vehicle onto our rolling road to test its current power and torque outputs as well as monitoring fueling and turbo boost. We then use our wealth of knowledge and experience to re-calibrate various parameters within your original map.

  4. This map is then re-loaded and we repeat the rolling road test. We will usually be very close to the desired results at this stage, but some fine tuning is usually required. The job is not complete until we are 100% satisfied with the way that the car is performing on the rolling road. The vehicle is then road tested and once again we carry out a full diagnostic test to ensure that the tuning has not upset any of the vehicles electronic systems.

  5. Your original map is then uploaded to our secure database in case you ever wish for it to be re-loaded to your ECU in the future.
We are so confident in our tuning that every re-map comes with a 14 day test period for you to test your car, if you are not 100% delighted we will be happy to re-tune or return the vehicle to standard and offer a full refund!

Why we are good Value!

At first glance most companies seem to offer a very similar chip-tuning service, with the immediate and most obvious difference being the price, you will see a wide variety of prices advertised for what seems to be the same product and service. It would then seem that opting for a 'good price' would be the best idea and if all things were equal then maybe this would be the best way to decide who to choose to remap your vehicle.

However all things are not equal and all remaps are not the same. In a marketplace where the investment costs of providing a high quality remap are huge (investing in a full R&D testing facility, rolling road dynamo-meters, expensive tuning and testing equipment etc.) then the only way to cut costs is to cut corners. But this doesn't mean that the best is also the most expensive, as training and experience is the key to a good tune! Make your choice based on what you are being offered, not on cost alone.

Genuine companies will be there for you if you have a problem later on, even if only for advice. If the price you have been quoted sounds too good to be true, then it probably is.

We find that our products attract the customers that are looking for a high quality tuning solution.

Regards Robin van Velden
MD Torque Performance.

What Warranty & Guarantee's Are Provided

In regards to our chip tune service, if you are not 100% satisfied with the quality of service we have provided, you must contact us with in 14days of the date of your tuning and we will return you car back to is standard tune and provide a refund in full.

Providing that you vehicles engine is in good operating condition and is free from minor defect, by tuning your vehicle, we guarantee an increase in power over standard, in extremely rare occasion where we are unable to increase your engines power there will be no charge for the attempt made.

Any vehicle that has been tuned by us through our chip tune service, we supply a 3 year guarantee to return the vehicle back to the original tune at the request of the original customer in addition to a 3 years free retune should your vehicles computer be overwritten by a dealer update (excludes SCT Xcal 3 and Diablo Sport tunes).